Terms and Conditions.

These Terms and Conditions (“T&C”) govern the use of cleaning and related services provided by KlarSeva UG (haftungsbeschränkt), Hohe Straße 27, 21073 Hamburg, Germany (“KlarSeva”). By booking or using our services, customers agree to these Terms and Conditions.

1. Booking and Service Agreement
   • KlarSeva offers both one-time cleaning services and recurring subscription plans.
   • Customers may request services online, by email, or through approved communication channels.
   • A service agreement is formed only after KlarSeva confirms the booking request.
2. One-Time Service Bookings
   • One-time service requests must be made at least 12 hours before the intended start of service.
   • KlarSeva reserves the right to confirm or reject any service request based on availability and operational feasibility.
   • Once the service request is confirmed, payment must be completed immediately.
   • Failure to complete payment at least 2 hours before the intended service time may result in automatic cancellation of the booking.
3. One-Time Service Cancellation Policy
   • Customers cancelling a confirmed and paid one-time booking at least 2 hours before the intended service time will receive a 50% refund.
   • No refund will be provided for cancellations made less than 2 hours before the intended service time.
   • If a booking is automatically cancelled due to failure to complete payment at least 2 hours before the intended service time, KlarSeva reserves the right to invoice the customer for 25% of the total booking amount as a cancellation and scheduling fee.
   • KlarSeva reserves the right to cancel the order if the service location is found to significantly differ from the information provided during booking. In such cases, the customer will receive a full refund of any payment already made for services not performed yet.
4. Subscription Plan Policy
   • Subscription plan requests are subject to confirmation by KlarSeva based on operational feasibility and availability.
   • Only after KlarSeva confirms the subscription request will the customer receive a payment link or payment instructions.
   • Payment for the subscription must be completed within 24 hours before the start of the service, or within 72 hours after receiving the payment request, whichever occurs earlier.
   • Failure to complete payment within the required timeframe may result in automatic cancellation of the order without any cancellation fee.
   • Monthly subscription plans begin from the date selected by the customer.
   • If the selected start date is not the beginning of the month, the first month will be billed on a per-session basis until the regular monthly billing cycle begins.
   • Subscription plans may include recurring services according to the agreed schedule.
5. Subscription Cancellation Policy
   • Subscription plans may be cancelled at any time by the customer.
   • Cancellations become effective from the next billing period.
   • No refunds will be provided for the active billing period during which the cancellation request was made.
   • KlarSeva reserves the right to cancel the order if the service location is found to significantly differ from the information provided during booking. In such cases, the customer will receive a full refund of any payment already made for services not performed yet, and subscription will be cancelled.
6. Customer Responsibilities
   • Customers must provide safe and reasonable access to the service location.
   • Customers are responsible for providing accurate, complete, and up-to-date information during registration and booking, including their name, address, contact information, and payment details.
   • Customers must promptly inform KlarSeva of any relevant changes to their provided information via email at contact@klarseva.com.
   • Customers should inform KlarSeva of any special requirements, risks, or fragile items before the service begins by using the comment section of requirements form.
   • Customers authorize KlarSeva to inspect the service location to verify whether the information provided during booking matches the actual conditions at the property.
   • If the actual service conditions significantly differ from the information provided, KlarSeva reserves the right to cancel or modify the booking in accordance with the applicable cancellation policy.
   • KlarSeva may refuse services in unsafe or inappropriate working conditions.
7. Service Standards
   • KlarSeva aims to provide services with reasonable care, professionalism, and industry-standard quality.
   • Customers should report service-related concerns within 48 hours after completion.
   • KlarSeva will make reasonable efforts to address verified service issues.
8. Liability
   • KlarSeva is liable only for damages caused by intentional misconduct or gross negligence, to the extent permitted by law.
   • KlarSeva is not responsible for indirect damages, loss of profits, or pre-existing damage at the customer’s property.
   • Customers are responsible for securing valuables and sensitive items before service appointments.
9. Data Protection and Privacy
   • Customer information is processed only for booking, communication, invoicing, and service-related purposes.
   • KlarSeva handles personal data in accordance with applicable German and EU data protection laws.
10. Changes to Terms and Services
    • KlarSeva reserves the right to modify these Terms and Conditions and service offerings with reasonable notice.
    • Updated Terms and Conditions become effective upon publication or communication to customers.
11. Governing Law
    • These Terms and Conditions are governed by the laws of Germany.
    • Any disputes arising from these Terms and Conditions shall fall under the jurisdiction of Hamburg, Germany.
12. Insurance
    • KlarSeva may maintain liability insurance coverage for certain damages caused during the provision of confirmed services.
    • Insurance coverage, if applicable, applies only to services that were officially confirmed and paid for through KlarSeva.
    • Customers must report any alleged damages to KlarSeva as soon as reasonably possible, including relevant details and supporting evidence where available.
    • KlarSeva reserves the right to review and assess any damage claims before initiating compensation or insurance-related procedures.
    • KlarSeva is not obligated to manage, pursue, or resolve insurance claims on behalf of the customer. Any claim processes with the relevant insurance provider remain the responsibility of the customer.
    • KlarSeva is not responsible for damage resulting from pre-existing conditions, normal wear and tear, unsafe environments, or inaccurate information provided by the customer.
13. Final Provisions
    • If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain unaffected and fully enforceable.
    • Any amendments or additions to these Terms and Conditions must be made in writing or published through KlarSeva’s official communication channels.
    • Failure by KlarSeva to enforce any provision of these Terms and Conditions shall not constitute a waiver of any rights.
    • These Terms and Conditions constitute the entire agreement between KlarSeva and the customer regarding the use of KlarSeva’s services.
14. Contact Information
    • KlarSeva UG (haftungsbeschränkt)
    • Hohe Straße 27, 21073 Hamburg, Germany
    • Email: sachin.salimath@klarseva.com
    • Phone: +49 40 210 69 610